Despite generally good performance, overall user satisfaction levels with the council are below average and not improving.

This can be interpreted as meaning that functional quality and user satisfaction are more important than structural quality in determining software quality.

The system imagined projects as publicly traded companies, project schedules as quarterly reports, and user satisfaction as stock prices.

However, the development of techniques for defining and measuring user satisfaction have been ad hoc and open to question.

In a broader sense, the definition of user satisfaction can be extended to user satisfaction with any computer-based electronic appliance.