Performers and composers have been willing before to use the courts to obtain redress.

This must be frustrating for the thousands of complainants who had genuine cause for complaint but have not been able to obtain redress.

This would deter frivolous claims but still allow genuine claimants to obtain redress.

Some airlines already make it difficult to obtain redress under these rules (see below).

When financial services firms give small businesses poor service or worse, companies struggle to obtain redress, experience poor outcomes more frequently than consumers and have limited recourse to the courts.