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单词 total quality
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total quality
total quality n. Business (a theory of) management based on the principle that the highest standards of work must be maintained throughout every level of an organization's operations, esp. in order to guarantee efficient working practices and high-quality products and services; usually attributive, esp. in total quality assurance (abbreviated TQA), total quality control (abbreviated TQC), total quality management (abbreviated TQM).
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1957 N.Y. Times 18 Apr. (advt.) ‘Management Meets Competition’ is the theme... Other conference subjects will be..the new total quality control.
1961 A. V. Feigenbaum Total Quality Control i. i. 12 Total quality control is an effective system for integrating the quality-development, quality-maintenance and quality-improvement efforts of the various groups in an organization..at the most economical levels which allow for full customer satisfaction.
1974 Managem. Rev. (N.Y.) June 25 Total quality assurance (TQA) is a relatively new system that requires all members of the production management team to participate in satisfying the customer's quality needs.
1989 Rochester (N.Y.) Business Jrnl. (Nexis) 25 Dec. i. 2 Taking a cue from their elder brethren, many smaller manufacturers adopted trendy programs such as just-in-time and total quality.
1993 U.S. News & World Rep. 10 May 28/3 [He] was enthralled with total quality management, the philosophy developed by W. Edwards Deming, the American industrialist who taught Japanese companies to put customers first, to make their organizations customer driven and their management less hierarchical.
2000 R. J. Evans Entertainment i. 9 Drugs, then. Nice work. No downsizing to worry about, total quality initiatives, teamwork exercises, investors in people.
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