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单词 call handling
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call handling
call handling n. the way in which incoming telephone calls are dealt with, esp. by a business or other organization receiving a large number of calls.
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1970 D. J. Douglas Occup. & Therapeutic Contingencies of Ambulance Services in Metrop. Areas (PhD. Diss., Univ. of California) 302 The men in a central communications operation are usually more experienced and better trained in call handling..than the usual ‘pick-up’ dispatcher.
1985 Computerworld 21 Jan. 30/3 In advertising..proper call handling is extremely important. This is a service business, and success means, very simply, providing clients with the best possible service.
1998 Direct Apr. 8/3 The move mimics News International's ITS company, Broadsystem, which is now expanding into live operator call handling.
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