| 释义 | ombudsmanom‧buds‧man /ˈɒmbʊdzmən $ ˈɑːm-/ noun (plural ombudsmen /-mən/) [countable]    ombudsmanOrigin:1900-2000 Swedish  ‘representative’, from Old Norse umbothsmathr, from umboth  ‘commission’ + mathr  ‘man’ someone who deals with complaints made by ordinary people against the government, banks, insurance companies etcFor example, the proposal for an ombudsman is sensible.He points out that customers must first complain to the Tessa provider before lodging a claim with the ombudsman.Insurance, building societies, unit trusts, banks have each developed an ombudsman scheme.Only when they have reached stalemate with the bank will the ombudsman then consider a claim.Sometimes exgratia payments are made as a result of a recommendation of an ombudsman.The ombudsman has no power to order compensation for example.The ombudsman will have power to recommend that a lawyer or professional body pay compensation, but not to compel payment.
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