We assume that unserved customers may get impatient and leave the system.
Tadj Lotfi, Benkherouf Lakdere, Aggoun Lakhdar 1997, 'On a bulk queueing system with impatient customers', Mathematical Problems in Engineeringhttp://www.hindawi.net/access/get.aspx?journal=mpe&volume=3&pii=S1024123X97000677. Retrieved from DOAJ CC BY 4.0 (https://creativecommons.org/licenses/by-sa/4.0/legalcode)
In this respect, telehealth can help alleviate these pressures, as well as extend medical services to underserved or unserved areas.
Pereira F 2017, 'Business models for telehealth in the US: analyses and insights', Smart Homecare Technology and TeleHealthhttps://www.dovepress.com/business-models-for-telehealth-in-the-us-analyses-and-insights-peer-reviewed-article-SHTT. Retrieved from DOAJ CC BY 4.0 (https://creativecommons.org/licenses/by-sa/4.0/legalcode)