Quality Indicator | The Patient's Viewpoint |
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Access | Scheduling a visit with my health care provider was easy and convenient. |
Attentiveness | My concerns were heard, and my needs were anticipated and addressed. |
Availability of primary care | I saw someone who knows me personally. |
Availability of specialty care | I saw someone who is skilled in managing my specific problems. |
Communication | I was able to contact my health care providers easily. We were able to talk to each other simply and directly. I was told what to expect during my care. |
Continuity | Follow-up care was easy to arrange with professionals I already know. |
Cost | My care was affordable and was worth its cost. |
Craftsmanship | I was carefully examined, and my treatment was technically competent. |
Dignity | I was treated with respect. |
Hygiene | The facilities where I received care were spotless. |
Outcome | Things turned out well. (If things did not turn out well, problems were anticipated and explained to me in advance.) |
Time management | I was not left waiting for long. My health care providers respected my schedule. |