types of compliance
types of compliance
‘three means – physical, material, and symbolic – employed within organizations to make subjects comply’, identified by Amitai Etzioni (A Comparative Analysis of Complex Organizations, 1961):- coercive power, resting ‘on the application, or the threat of application of physical sanctions’;
- remunerative power, based ‘on control over material resources and rewards through allocation of salaries, wages’, etc.;
- normative power, resting ‘on the allocation and manipulation of symbolic rewards and deprivations’.
These three modes of compliance are associated with three kinds of involvement: alienative, calculative, and moral.