schedule adherence

An automated or manual process of ensuring that the number of agents available to handle calls in a call center "adheres" to the projected schedule of agents needed. In most cases, the sequence is (1) An ACD reports the call history. (2) Workforce management software (WFM) analyzes the data and predicts the number of calls for some period. (3) The WFM creates a schedule of agents to fit that projected volume. (4) During or after the time period scheduled, the WFM reports whether you are in or out of adherence (too many agents and not enough calls; too many calls and not enough agents). The calculation of adherence can then be used to refine future projections. See ACD.

单词	schedule adherence
释义	schedule adherence schedule adherence An automated or manual process of ensuring that the number of agents available to handle calls in a call center "adheres" to the projected schedule of agents needed. In most cases, the sequence is (1) An ACD reports the call history. (2) Workforce management software (WFM) analyzes the data and predicts the number of calls for some period. (3) The WFM creates a schedule of agents to fit that projected volume. (4) During or after the time period scheduled, the WFM reports whether you are in or out of adherence (too many agents and not enough calls; too many calls and not enough agents). The calculation of adherence can then be used to refine future projections. See ACD. MedicalSeeACD
随便看	saint andrews saint andrew's cross saint andrews cross saint andrew's cross bond saint andrew's day saint andrews state park saint andrews static language saint andrews, university of saint andrew the apostle saint ann saint anne saint anselm saint anselm, archbishop of canterbury saint anselm of canterbury saint anthony dance saint anthony fire saint anthony guide saint anthony immaculate conception saint anthony of egypt saint anthony of lisbon saint anthony of padua saint anthony's cross saint anthonys cross saint anthony's fire saint anthonys fire