Definition of help desk in US English:
help desk
nounˈhɛlp ˌdɛskˈhelp ˌdesk
A service providing information and support to computer users, especially within a company.
Example sentencesExamples
- A former New York computer help desk technician yesterday pleaded guilty to playing a key part in what prosecutors reckon is the largest identity theft case to date.
- The documentation or knowledge base of the help desk continues to grow, as does the vendor's ability to handle more issues.
- Keeping track of every entry in an accurate, organized and nonrepetitive manner is the key to a good help desk.
- Other users lose productivity when they call the help desk to have their passwords reset.
- We had a small programming shop and I was in the help desk when this fax came in.
- As I type this, I'm sitting on the tail of a 10 minute queue to the help desk again.
- Evaluate all costs involved in running your own help desk.
- Employees often have so many passwords that they invariably forget them and have to call the help desk to either retrieve or reset them.
- I work at a midwestern university's network help desk for students, faculty, and staff.
- The support help desk can be a complicated, stressful and challenging environment.
- Users don't sit idle because of lost or forgotten identifiers, and the help desk doesn't spend time retrieving or replacing such tokens.
- Don't cheat your users by giving them dramatically simplified or weakened versions of the software being used by your help desk personnel.
- Several software options are on the market, but our help desk chose IBM's ViaVoice for Windows.
- He recruits workers who have good people skills for the help desk.
- The sad part is that they had to call the help desk in order to place a service call!
- The help desk and IT support staff will act as ambassadors for your intranet initiative, so the sooner you garner their support the better.
- His assistant also handles hardware leasing and routes calls to the help desk.
- Sixteen percent of the respondents had put on extra services due to the use of open source software, including extra help desk support and extra staff.
- A help desk agent may also want to communicate with an end user through a chat session.
- One of the most important factors in outsourcing your help desk service is the relationship, or partnership, you establish with the vendor.