| 释义 |
Definition of contact center in US English: contact centernoun An integrated and usually automated communications system that coordinates all telephone and electronic contacts between an organization and the public. Example sentencesExamples - A good system is integrated and can attach additional data from other customer management systems in your contact center.
- Speech is an important part of a company's contact center and customer care infrastructure.
- Selecting a call management system for a primarily outbound contact center can be a daunting challenge.
- With 70 percent of all customer contacts taking place in a company's contact center, organizations cannot afford to provide anything less than an exceptional experience.
- A solid purchasing and implementation strategy will result in a wise choice that will help assure a successful customer contact center.
- This emphasis on quality performance enables the contact center to remain competitive and profitable.
- A contact center is a technologically sophisticated version of the traditional call center.
- These varied media are turning the traditional call center to a multimedia customer contact center.
- The renewed commitment to customer service is having a profound impact on the role the contact center plays in the corporate enterprise.
- These messages can be handled successfully inside an appropriately equipped contact center.
- Seventy-two percent of respondents agreed/strongly agreed that improving customer loyalty is a crucial measure of success in a customer contact center.
- Line and middle managers need training on how to most effectively support and coach performance to quality standards in a multichannel contact center.
- If desired, callers can be connected to a contact center agent for live assistance.
- How does a call center that is just learning to become a contact center become the heart of a company's e-commerce strategy?
- Call recording, agent performance and the evaluation thereof are processes as important to a modern contact center as an e-commerce site.
- The second major difference between traditional call centers and today's multichannel contact center is that the customer expects more control of the communication.
- He also e-mailed the contact center, claiming responsibility and providing his phone number and e-mail address.
- Chat also gives the contact center the opportunity to apply text analysis capabilities to better serve customers and provide consistent service.
- Today's customers demand a complete contact center solution, one that integrates smoothly with existing data structures in a multiapplication environment.
- The service has trained jointly with other countries including for the last two years Japan, with Brunei acting as a contact center.
Definition of contact center in US English: contact centernoun An integrated and usually automated communications system that coordinates all telephone and electronic contacts between an organization and the public. Example sentencesExamples - A good system is integrated and can attach additional data from other customer management systems in your contact center.
- Chat also gives the contact center the opportunity to apply text analysis capabilities to better serve customers and provide consistent service.
- A solid purchasing and implementation strategy will result in a wise choice that will help assure a successful customer contact center.
- He also e-mailed the contact center, claiming responsibility and providing his phone number and e-mail address.
- This emphasis on quality performance enables the contact center to remain competitive and profitable.
- Selecting a call management system for a primarily outbound contact center can be a daunting challenge.
- Line and middle managers need training on how to most effectively support and coach performance to quality standards in a multichannel contact center.
- The renewed commitment to customer service is having a profound impact on the role the contact center plays in the corporate enterprise.
- With 70 percent of all customer contacts taking place in a company's contact center, organizations cannot afford to provide anything less than an exceptional experience.
- Call recording, agent performance and the evaluation thereof are processes as important to a modern contact center as an e-commerce site.
- Seventy-two percent of respondents agreed/strongly agreed that improving customer loyalty is a crucial measure of success in a customer contact center.
- The second major difference between traditional call centers and today's multichannel contact center is that the customer expects more control of the communication.
- Speech is an important part of a company's contact center and customer care infrastructure.
- A contact center is a technologically sophisticated version of the traditional call center.
- If desired, callers can be connected to a contact center agent for live assistance.
- Today's customers demand a complete contact center solution, one that integrates smoothly with existing data structures in a multiapplication environment.
- These messages can be handled successfully inside an appropriately equipped contact center.
- These varied media are turning the traditional call center to a multimedia customer contact center.
- The service has trained jointly with other countries including for the last two years Japan, with Brunei acting as a contact center.
- How does a call center that is just learning to become a contact center become the heart of a company's e-commerce strategy?
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