loss adjuster 
noun British
An insurance agent who assesses the amount of compensation that should be paid after a person has claimed on their insurance policy.It is not in the policyholder's interest that the loss adjuster compiles their claim....
- Telephone your insurer as soon as possible - they will register the claim and either send a claim form or, if necessary, a loss adjuster to assess the damage.
- Our insurer is refusing to pay our claim after its loss adjuster visited us and said the damage was due to ‘wear and tear’.