英语词汇“contact center”的英英意思、用法、释义、翻译、读音、例句、短语、词组-英语词典

contact center

noun

An integrated and usually automated communications system that coordinates all telephone and electronic contacts between an organization and the public.With 70 percent of all customer contacts taking place in a company's contact center, organizations cannot afford to provide anything less than an exceptional experience....

A good system is integrated and can attach additional data from other customer management systems in your contact center.
The second major difference between traditional call centers and today's multichannel contact center is that the customer expects more control of the communication.

单词	contact center
释义	contact center noun An integrated and usually automated communications system that coordinates all telephone and electronic contacts between an organization and the public.With 70 percent of all customer contacts taking place in a company's contact center, organizations cannot afford to provide anything less than an exceptional experience.... A good system is integrated and can attach additional data from other customer management systems in your contact center. The second major difference between traditional call centers and today's multichannel contact center is that the customer expects more control of the communication.
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