a document produced by the British government in 1991 that sets out the standards of service expected from various public bodies and private companies and guarantees redress where such standards are not met, or any similar document
单词 | Citizen's Charter |
释义 | Citizen's Charternouna document produced by the British government in 1991 that sets out the standards of service expected from various public bodies and private companies and guarantees redress where such standards are not met, or any similar document |
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