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单词 customer experience
释义

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customer experience
customer experience n. originally U.S. (a) experience of dealing with or serving customers; (b) (now more commonly) a customer's experience of the assistance, quality of service, etc., provided by a business, or of a particular product or service; now usually as a mass noun.
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1918 Bridgeport (Connecticut) Telegram 2 Dec. 4 (advt.) There's a world of freedom at all times because we have builded Underwear after years of customer-experience.
1927 Management June 44/2 Their strategy has been to trust a daily agreeable customer experience as the surest method in the world for securing a permanently agreeable state of customer mind.
1946 N.Y. Times 15 Jan. l35/3 Eleven large fleet operators..began meeting with Packard executives to inspect the new long-wheelbase models and offer suggestions, based on their customer experience.
1989 Hobart (Austral.) Mercury (Nexis) 14 Feb. They were looking for people who had some customer experience.
2006 Financial Times 25 Jan. 6 (heading) A fresh way of using data for enhancing customer experience.
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