Known Lazy Bastard


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Known Lazy Bastard

(abuse)(KLB) A term, used among technical support staff, fora user who repeatedly asks for help with problems whosesolutions are clearly explained in the documentation, andpersists in doing so after having been told to RTFM.

KLBs are singled out for special treatment (i.e. ridicule),especially if they have been heard to say "It's so boring toread the manual! Why don't you just tell me?". The deepestpit in Hell is reserved for KLBs whose questions reveal totalignorance of the basic concepts (e.g., "How do I make a fontin Excel?", "Where do I turn on my RAM?"), and who refuseto accept that their questions are neither simple norwell-formed.